FAQs
How can I contact you?
Email is the best option! info.changeswim@gmail.com
How can I change or cancel my order?
Email info.changeswim@gmail.com or dm @changeswim on Instagram ASAP to make changes to an order. Unfortunately, once an order is placed it cannot be cancelled.
When will my order arrive?
I always ship out ASAP! You will get your order generally within 3-6 business days!
How much does shipping cost?
Domestic shipping is set at $6.99 and is automatically FREE when you spend more than $50. International shipping is set at $22 and is automatically FREE when you spend more than $100. Change Swim is not responsible for any duties, fees, or taxes.
How do I take care of my swimwear?
Hand wash with cold water and air dry to prevent shrinkage. Hand washing your bikini helps it stay extra soft!
What is your return/exchange policy?
We offer returns for store credit and size exchanges within 20-days of receiving your purchase.
The items must be shipped in original condition with hygiene seal remaining in place. Item/s must not have been worn, washed, or altered in any way.
Items that are marked as final sale are not eligible for returns or exchanges. This includes items with discounts of 40% or more - or purchased during major promotions.
Please don't make a return because you decided you don't want your purchase anymore. This is a one-woman team and a small business. By making unnecessary returns, you are hurting me and my business.
Customer is reliable for the return/exchange shipping fee.
For returns, you will be given store credit for item price excluding the cost of the original shipping.
How do I request a return/exchange?
Email info.changeswim@gmail.com for further instructions
What is your return/exchange policy for pop-ups/in-person events?
At this time I have a strict no return policy for in-person sales. I am always very understanding if a size exchange is necessary and I'm happy to accommodate for that!
My order tracking has been stuck/ my package is lost in transit. What should I do?
Once we ship out your order, we are unfortunately no longer responsible for your package. Please reach out to your local USPS, UPS, FedEx, etc. for help. We will try to assist as much as possible, but the mail is out of our control. Please email info.changeswim@gmail.com for any questions!
What if an item is damaged or faulty?
Email: info.changeswim@gmail.com to let us know what went wrong. We will get back ASAP to resolve the issue and if an exchange or return is necessary, that will be at OUR cost.